GENERAL SUPPORT INFORMATION
AWR is pleased to exceed expectations that customers have when it comes to customer service and responsiveness. We offer a range of technical support resources to help customers quickly install, update, and effectively use our software in the design process.
Email Support
Email support in North America is available by support@awrcorp.com and is strongly recommended. Email can be easily accessed from any AWR location, virtually 24 hours a day. A clear description of the problem and steps involved can greatly enhance our ability to respond quickly. All project files are treated as confidential.
For international email support, contact the Sales/Support Representative for your geographic region directly. Find Sales/Support Rep »
Phone Support
Telephone support in North America is available during normal business hours at +1 (888) 349-7610 . Your call will be entered into our support queue and answered in the order of submission. To improve service response time, you may be requested to submit (via email) your project file that demonstrates the problem or question. For international phone support, contact the Sales/Support Representative for your geographic region directly. Find Sales/Support Rep »
Additional Resources
Find here AWR software and hardware requirements:
Minimum System Requirements »
Find here AWR license and installation troubleshooter:
Licensing Troubleshooter »