AWR User Forum

AWR User Forum™, is an open, democratic system for maximizing dialog with customers and ensuring that user feedback on proposed software features and enhancements is leveraged to its fullest extent. Found within AWR's customer support download site (login & password required), the AWR User Forum gives customers a mechanism for sharing their ideas and provides transparency to know exactly what happens to such input.

The forum utilizes a voting process whereby users have a set number of votes to assign priority to user-suggested new features and functionality. The system is useful for improving customer interaction in several ways:

1. Establishing focus groups for discussion of issues that receive a significant number of votes
2. Proactively initiating one-on-one discussions between customer and AWR development in order to obtain greater granularity on specific issues 
3. Closing the loop so that users know their ideas, suggestions, and/or input is captured and considered